Privacy Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users
1.2 This policy applies where we are acting as a data controller with respect to the personaldata of our website visitors and service users; in other words, wherewe determine thepurposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for theprovision of our website and services, we will ask you to consent to our use of cookies whenyou first visit our website.
1.4 In this policy, “we”, “us” and “our” refer toThe WP Inner Circle Limited. For moreinformation about us, see Section 12
2. How we use your personal dat
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source andspecific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing
2.2 We may process data about your use of our website and services (“usage data”). Theusage data may include your IP address, geographical location, browser type and version,operating system, referral source, length of visit, pageviews and website navigation paths, aswell as information about the timing, frequency and pattern of your service use. The sourceof the usage data is our analytics tracking system and Google Analytics. This usage data maybe processed for the purposes ofanalysing the use of the website and services. The legal basisfor this processing is our legitimate interests, namely monitoring and improving our websiteand services.
2.3 We may process your account data (“account data”). The account data may be processedfor the purposes of operating our website, providing our services, ensuring the security of ourwebsite and services, maintaining backups of our databases and communicating with you.The legal basis for this processing is our legitimate interests, namely the properadministration of our website and business.
2.4 We may process your personal data that are provided in the course of the use of ourservices (“service data”). The service data may include your name, email, address, IP address,business nameand role within business. The source of the service data is you or youremployer. The service data may be processed for the purposes of operating our website,providing our services, ensuring the security of our website and services, maintaining back-upsof our databases and communicating with you. The legal basis for this processing is theperformance of a contract between you and us and/or taking steps, at your request, to enterinto such a contract.
2.5 We may process information that you post for publication on our website or through ourservices (“publication data”). The publication data may be processed for the purposes ofenabling such publication and administering our website and services. The legal basis for thisprocessing is our legitimate interests, namely the proper administration of our website andbusiness.
2.6 We may process information contained in any enquiry you submit to us regarding goodsand/or services (“enquiry data”). The enquiry data may be processed for the purposes ofoffering,marketing and selling relevant goods and/or services to you. The legal basis for thisprocessing is consent.
2.7 We may process information relating to our customer relationships, including customercontact information (“customer relationship data”). Thecustomer relationship data mayinclude your name, your employer, your job title or role, your contact details, andinformation contained in communications between us and you or your employer. The sourceof the customer relationship data is you or your employer. The customer relationship datamay be processed for the purposes of managing our relationships with customers,communicating with customers, keeping records of those communications and promoting ourproducts and services to customers. The legal basisfor this processing is our legitimateinterests, namely the proper management of our customer relationships.
2.8 We may process information relating to transactions, including purchases of goods andservices, that you enter into with us and/or through our website (“transaction data”). Thetransaction data may include your contact details, your card details and the transactiondetails. The transaction data may be processed for the purpose of supplying the purchasedgoods and services and keeping proper records of those transactions. The legal basis for thisprocessing is the performance of a contract between you and us and/or taking steps, at yourrequest, to enter into such a contract and our legitimate interests, namely the properadministration of our website and business.
2.9 We may process information that you provide to us for the purpose of subscribing to ouremail notifications and/or newsletters (“notification data”). The notification data may beprocessed for the purposes of sending you the relevant notifications and/or newsletters. Thelegal basis for this processing is consent.
2.10 We may process information contained in or relating to any communication that yousend to us (“correspondence data”). The correspondence data may include the communicationcontent and metadata associated with the communication. Our website will generate themetadata associated with communications made using the website contact forms. Thecorrespondence data may be processed for the purposes of communicating with you andrecord-keeping. The legal basis for this processing is our legitimate interests, namely theproper administration of our website and business and communications with users.
2.11 We may process any of your personal data identified in this policy where necessary forthe establishment, exercise or defence of legal claims, whether in court proceedings or in anadministrative or out-of-court procedure. The legal basis for this processing is our legitimateinterests, namely the protection and assertion of ourlegal rights, your legal rights and thelegal rights of others.
2.12 We may process any of your personal data identified in this policy where necessary forthe purposes of obtaining or maintaining insurance coverage, managing risks, or obtainingprofessional advice. The legal basis for this processing is our legitimate interests, namely theproper protection of our business against risks.
2.13 In addition to the specific purposes for which we may process your personal data set outin this Section 2, we may also process any of your personal data where such processing isnecessary for compliance with a legal obligation to which we are subject, or in order toprotect your vital interests or the vital interests of another natural person.
2.14 Please do not supply any other person’s personal data to us, unless we prompt you to doso.
3. Providing your personal data to other
3.1 We may disclose your personal data to any member of our group of companies (thismeans our subsidiaries, our ultimate holding company and all its subsidiaries) insofar asreasonably necessary for the purposes, and on the legal bases, set out in this policy.Information about our group of companies can be found at https://thewpinnercircle.com.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar asreasonably necessary for the purposes of obtaining or maintaining insurance coverage,managing risks, obtaining professional advice, or the establishment, exercise or defence oflegal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 Financial transactions relating to our website and services may be handled by ourpayment services providers, Stripe, PayPal, FreeAgent andGoCardless. We will sharetransaction data with our payment services providers only to the extent necessary for thepurposes of processing your payments, refunding such payments and dealing with complaintsand queries relating to such payments and refunds.You can find information about thepayment services providers’ privacy policies and practices at:
3.4 In addition to the specific disclosures of personal data set out in this Section 3, we maydisclose your personal data where such disclosure is necessary for compliance with a legalobligation to which we are subject, or in order to protect your vital interests or the vitalinterests of another natural person. We may also disclose your personal data where suchdisclosure is necessary for the establishment, exercise or defence of legal claims, whether incourt proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personaldata may be transferred to countries outside the European Economic Area (EEA).
4.2 We and our other group companies have offices and facilities in the United Kingdom.The European Commission has made an “adequacy decision” with respect to the dataprotection laws of each of these countries.
4.3 The hosting facilities for our website are situated inthe United Kingdom and the UnitedStates. The European Commission has made an “adequacy decision” with respect to the dataprotection laws of each of these countries.
4.4 You acknowledge that personal data that you submit for publication through our websitethrough public comments may be available, via the internet, around the world. We cannotprevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies andprocedure, which are designed tohelp ensure that we comply with our legal obligations in relation to the retention and deletionof personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longerthan is necessaryfor that purpose or those purposes.
5.3 We will retain your personal data as follows:(a) Your contact details such as name and email will be retained for a minimum period of 1year following the date of submission, and for a maximum period of 1 month following therequest to remove your data from our systems.
5.4 In some cases it is not possible for us to specify in advance the periods for which yourpersonal data will be retained. In such cases, we will determine the period of retention basedon the following criteria: (a) the period of retention of personal contact information such as name, email and addresswill be determined based on your role as a client and the completion of your contract.
5.5 Notwithstanding the other provisions of this Section5, we may retain your personal datawhere such retention is necessary for compliance with a legal obligation to which we aresubject, or in order to protect your vital interests or the vital interests of another naturalperson.
6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to thispolicy.
6.3 We will notify you of significant changes to this policyby email or through the privatemessaging system on our website
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by contacting us by email at hello@thewpinnercircle.com, in addition to the other methods specified in this Section 7.
8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9. Cookies that we use
9.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(b) status – we use cookies to help us to determine if you are logged into our website; (c) personalisation – we use cookies to store information about your preferences and to personalise the website for you;
(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(e) advertising – we use cookies to help us to display advertisements that will be relevant to you;
(f) analysis – we use cookies to help us to analyse the use and performance of our website and services; and
(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
10. Cookies used by our service providers
10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
10.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
10.3 We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
10.4 We use Facebook to analyse the use of our website. This service uses cookies for collection of data to monitor usage of our website and interaction with our Facebook advertisements. You can view the privacy policy of this service provider at https://developers.facebook.com/docs/privacy/.
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookieswebsite-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internetexplorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-andprivacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Our details
12.1 This website is owned and operated by The WP Inner Circle Limited.
12.2 We are registered in England and Wales under registration number 11655865, and our registered office is at Sanford House, 81 Skipper Way, St. Neots, PE19 6LT
12.3 Our principal place of business is at Sanford House, 81 Skipper Way, St. Neots, PE19 6LT.
12.4 You can contact us:
(a) using our website contact form; or
(b) by email, using the following email address: hello@thewpinnercircle.com.
